Warranty

Panorama Tech CO.LTD, offers a range of competitive repair service as the following guidelines to give global authorized distributors the best support and shortest turn-around time possible.

1. WARRANTY 

1.1 Warranty period 
Products shipped by Panorama Tech CO.LTD, are covered from the date of shipment by a One year (12 months) return-to-base warranty except: 
Consumables units such as laptop batteires - one year (12 months)
MP4/MP5,one year warranty;
GPS navigation,one year warranty.

1.2 Repairs under warranty 
Panorama Tech CO.LTD, will cover repair charge for units under warranty. Customer shall ship defective products freight prepaid 12E,Modern building, Huaqiang Rd., Futian Distr.Shenzhen,China P.O. 518031 shall ship repaired/replacement products freight prepaid to the customer. Both parties agree to use the same means of shipping.

1.3 Exclusions from warranty 
1.3.1 The product has been found to be defective after expiry of the warranty period. 
1.3.2 The product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or other cause.

2. REPAIR PROCESS 

2.1 Obtaining an RMA number 
When requesting an RMA (Return Merchandise Authorization) number, please contact our office directly. Customers should fill in the " RMA Application Form " , describing in detail product serial number and problems encountered. 
Note: 
Error descriptions such as "does not work" and "failure" are so general that we are then required to apply our internal standard repair process. If so, there is a small probability that this may yield an NPF (No Problem Found) result. A detailed description of the problem greatly helps us reduce handling time and effect high quality repairs. If you are uncertain about the cause of the problem, please contact info@panoramatech.net / shipping@panoramatech.net They may be able to help you solve your problem without having to send the product back for repair.

2.2 Returning the product for repair 
2.2.1 An RMA number will be issued to the customer upon approval. 
2.2.2 Once you receive the RMA number, pack the materials together with a copy of the RMA form and attach an invoice to the pack. List the value of the product on the Invoice as zero (or a very low value). We suggest that you write, “ Goods with no commercial value are returned for repair ” on the shipment invoice. 
Shipment by carrier (DHL/UPS/FEDEX) or speed post is recommended. And to save handling time, please address the product directly to the RMA Center and ship to following consignees and address:

Panorama Tech. Company Limited
ADD:12E,Modern building, Huaqiang Rd., Futian Distr.Shenzhen,China P.O. 518031
Tel:+86-755-29963059
Fax:+86-755-29703812
_______________________________________________________ 
RMA Center

ADD:12E,Modern building, Huaqiang Rd., Futian Distr.Shenzhen,China P.O. 518031
Tel:+86-755-29963059
Fax:+86-755-29703812

RMA Number: ____________ 
2.2.3 To facilitate quick clearance, please fax or email a copy of your shipping documents - 
Invoice, Packing List and flight details (B/L) to your sales person or assistant.

2.2.4 Ship the defective products within 30 working days from issuance of the RMA. Authorized RMA numbers will expire 30 days after they are issued.

3. SERVICE CHARGES 

3.1 Panorama Tech co.ltd will charge for repairing products if:
3.1.1 The product is repaired after expiry of the warranty period. (See section 3.3) 
3.1.2 The product is tested and has No Problem Found (NPF) result is obtained, customer will bear shipping back fees 
3.1.3 The product, though repaired within the warranty period, has been subjected to misuse, abuse, or unauthorized repair.

3.2 Spare parts and refurbish package request: 
3.2.1 Customer can order RMA products with spare parts or refurbish package, the request should be stated on RMA application form. 
3.2.2 Panorama Tech co.ltd will issue “PI” with refurbish and parts cost for customer approval. 
3.2.3 Parts & resalable packing cost:

3.3 Out of warranty 
If the product(s) is found to be out of warranty, the customer is informed of this and of the cost of repair. Freight payment (both side) is responsible by customer. 
If the customer agrees to process repair, a purchase order for the cost of the repair must be received within 30 days. If the customer does not wish to proceed with the repair, Panorama Tech co.ltd will return the product(s) to customers by collect un-repaired.

4. Repair Turn-around Time (TAT) 
The standard service for warranty repair is 30 working days from receipt into the RMA Center or best commercial efforts. For a shipment of with large group, this will be according to engineers' repair schedule. Turn-around time for out-of-warranty service normally following in-warranty but the exact schedule is to be informed after receipt customer RMA shipment. 
The TAT may be delayed if the customer: 
4.1 Does not sign and return the PI within 7 days. 
4.2 Fails to pay the A/R within the due date. 
4.3 Gives an insufficient error description, such as "does not work", "failure". 
4.4 Has modified the original design of the Panorama Tech co.ltd product. 
4.5 Delays a reply or fails to reply to a Panorama Tech co.ltd, Limited request for further information (such as application environment and configuration).

5. Refusing Returned Materials 
Products returned may be rejected, un-repaired or sent back at the expense of the customer. Following are grounds for refusing products returned to Panorama Tech co.ltd: 
a.) No RMA issued 
b.) Contents of package does not match RMA issued 
c.) Failure to ship the products according to agreed means of shipping